Shipping policy
Shipping & Payment Policy
Payment Methods
You can pay for your order using:
• Cash on Delivery (COD)
• Credit or Debit Card
All payments are processed in euros (EUR).
If a temporary technical issue occurs with the payment system, your bank card, internet connection, or other circumstances beyond the control of MATEO MILANO LTD, certain payment methods may be temporarily unavailable. In such cases, you may contact our team for assistance.
Shipping Terms
Free Shipping
Orders over 49.00 EUR qualify for free delivery within the territory of the Republic of Bulgaria.
Shipping Fee
For orders under 49.00 EUR, the delivery fee is determined according to the current tariff of the selected courier.
Cash on Delivery Fee
When choosing Cash on Delivery, the delivery fee does not include the postal money transfer fee. This fee is 0.6% of the order value, but not less than 0.30 EUR (VAT included). The fee is paid by the customer upon receiving the shipment, regardless of whether the delivery itself is free.
Order Processing
Orders are processed within 1 to 3 business days after payment confirmation or receipt of the order.
• Orders placed after 14:00 on a business day are processed on the next business day. • Orders placed on weekends or public holidays are processed within the first 1 to 3 business days thereafter.
Delivery to Address
Deliveries to personal addresses are made Monday through Friday.
If you wish to receive your shipment on Saturday or Sunday, you may choose delivery to a courier office or parcel locker, when such service is available.
Delivery Timeframes
Delivery timeframes are approximate.
During public holidays, promotional campaigns, periods of high demand, adverse weather conditions, or other extraordinary circumstances, delivery times may be extended. In such cases, MATEO MILANO LTD will make all reasonable efforts to fulfill the order as quickly as possible.
Receiving Your Shipment
Upon receiving the shipment, the customer must inspect its condition in the presence of the courier.
If there are visible damages, compromised packaging, missing items, or other visible discrepancies, the customer must immediately request the courier to prepare a bilateral damage report.
If no report is issued, claims regarding visible transport damage may be difficult to process.
Transfer of Risk
The risk of accidental loss or damage passes to the customer at the moment they, or a third party designated by them (other than the carrier), accept the shipment.
If the customer chooses a carrier not offered by MATEO MILANO LTD, the risk passes to the customer once the goods are handed over to the chosen carrier.
Questions About Shipping & Payment
For questions related to payment, delivery, or product returns, you may contact our team:
Phone: +359 886 106 177 Email: info@mateomilano.com
Merchant Information
MATEO MILANO OOD
UIC: 208729937
VAT Registration: BG208729937
Registered Address: 9002 Varna, Bulgaria 162 “Eighth Primorski Polk” Blvd.
Representative: Hana Plamenova Koeva